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Last updated: [date]
How to cancel or change a booking
Contact us as early as possible using the same channel you booked through, or at [contact email]. Please quote your booking reference.
Cancellation windows
The cancellation terms that apply to your booking are stated in your written quote. As a framework:
- Standard vehicles: free cancellation up to [X] hours before pickup.
- Ultra-luxury vehicles and stretch limousines: free cancellation up to [X] hours before pickup.
- Events, weddings and multi-vehicle bookings: [terms to be confirmed].
- Cancellations after these windows, or no-shows: [charge to be confirmed].
Flight delays
For airport pickups, we monitor your flight number. Delays to your flight are not treated as a no-show. [Confirm waiting-time terms.]
Refunds
[Refund method and timing to be confirmed.]
Changes by D.DRIVE
If we need to change a confirmed vehicle, we will offer an equivalent or higher class or a full refund. [Confirm wording.]